Ladd-Hanford Auto Group

"Loves her Mazda 6 and the no-pressure dealership and Alan Johnson"

(July 2010, purchased new Mazda 6 from Alan Johnson)
Email to Alan Johnson dated July 22 -- Hey Alan...The car is great - glad I picked the blue Mazda 6...Thanks for being so nice to us.  Like I said the other day - we have been to a few different dealerships in the last couple of months and we were treated not so nice.  We were either pressured or talked to like we were idiots.  Everyone at Ladd-hanford was so nice.  Especially when Bryan ran back to get the check and you were cleaning the car up!  I spoke to a couple of the people inside and everyone was extremely friendly.  Carter too!

L.S. from Lancaster,

"Drove 650 miles to buy a truck from Ladd-Hanford!!!"

(May 2010, Purchased a used Dodge Truck)
(Via e-mail to James Green, Sales Consultant):  Just wanted to let you know what a wonderful job you did. I enjoyed working with you from the first time we talked on the phone until we closed the deal. Would highly recommend you and your dealership to anyone. Enjoyed the 650 mile road both ways and made it home safely. Just wanted to let you know. Thanks. Take care.

Peggy & Chris from Tennessee,

"Jason Stickler goes the Extra Mile for Customers!!!"

(April 2010, purchased new Kia from Ladd-Hanford Kia)
Letter to Scott Hanford dated May 8, 2010 -- Dear Mr. Hanford,  My name is Rose, I am a manager for Littman Jewelers.  I know how hard it is to find good help.  I would like to commend one of your sales associates, his name is Jason Stickler and he works in your Kia dealership.  This young man is an asset to your dealership.  I called him on Thursday 4/29/10 and explained to him what I was looking for and within 3 hours, I had a return phone call.  Another dealership was looking for 10 days.  The young man arranged to have my car to your dealership and then to me, he offered to deliver the car himself if he could not locate a driver.  You have a valuable asset to your company.  Jason is willing to go the extra mile for his customers.  I will be telling anyone who is looking for a car about my experience!

Rose from Shamokin, PA,

"Thank you Carter for a Great Buying Experience!!!"

(April 2010, Purchased Certified Used Jeep Grand Cherokee)
Via email to Carter McCue (Internet Sales and Ass't Finance Manager):  Hi Carter  --  The 06 Jeep Grand Cherokee Overland is awesome, my family and I are very pleased with our new Jeep.  Buying a car has always been a dreaded occasion for me but I felt very comfortable and never under pressure while dealing with you and Ladd Hanford. I highly recommend your dealership to others.  Please give your service shop and detail shop my complements for a great job preparing the car for resale. Chrysler certification is the only way to buy a used vehicle!
Also, thank you for your continued communications during the purchase process.

Bruce from Rochester, NY,

"Deacon Wentzel -- Great to do business with!"

(May 2010 -- Various customers of Deacon Wentzel, Sales Consultant for Ladd-Hanford Auto Group.

Meghan (purchased Jeep Wrangler) -- I  keep coming back to Ladd-Hanford because they always take care of me!   I love my new Jeep!

Ellen (purchased her 8th new Mazda from Ladd-Hanford) -- This Mazda 3 hatchback is by far my favorit car I've ever purchased.  I will continue to patronize Ladd Hanford and the Mazda brand

Deacon Wentzel's customers ,

"Very Happy Customers"

(April 2010, Purchased 2010 Jeep Liberty)
We live in reading we could go to three other dealers on the way to see you.  Over the years Ladd Hanford has given us exceptional service and we have over 20 referrals sent to you since we've been buying !!!!.  Whenever we hear someone talking about replacing their car we tell them about ladd -Hanford, and what a great place it is to buy a car.  These customers have now bought 34 vehicles from the Ladd-Hanford family of dealerships!!!

Doreen & Dale from Reading, PA,

"Competitive Service Prices"

(Voice message to the owner on March 24, 2010) 

Scott.  Just wanted to tell you that you I was checking pricing all over to get our car inspected.  It probably needed about fifteen hundred dollars worth of work.  And your prices were competitive and below.  And I always trusted taking the car there but I just wanted to let you know your prices are really competitive.  Really appreciate it.  And the service girl, Cheryl, was extremely helpuful.  I know you get complaints, but here's a call to say good job.  Thank you. 

John F. from Lebanon, PA,

"Personal Attention"

(March 2010, Purchased 2010 Mazda CX7)
To Jason Stickler (salesconsultant)  Jason--Thank you for taking the time and making the effort to have my vehicle ready when I arrived.  We love our new Mazda and appreciate your time and personal care.

Andrea -- Lancaster, PA,

"Best Buying Experience Ever"

Feb 2010 (Jeep Wrangler Unlimited)
 
This was the best experience I ever had buying a car.  We loved Dennis Weber.  He was patient with me and gave
me the time to make my decision 
 

R.R. from Pine Grove, PA,

"Easiest Car Buying Experience"

March 2010 (Purchased a factory certified Chrysler)
 
We are going to tell all of our friends what you did for us, this was the best and easiest car experience we have ever had, and we buy a lot of cars!!!!  Mike Ebling did a great job.
 

Stephanie from Palmyra,

All of the employees at Ladd-Hanford Auto Group made the car buying experienece WONDERFUL!!  I couldn't be happier with the car.  It was painless and actually fun to purchase a car.

Beth - Harrisburg, Pa,

I recently moved into the area from New York. I looked around on the interent for information on a new Mazda 3. Ladd-Hanford gave me all the information I needed via phone and email to make an educated decision. I then set up an appointment with their friendly staff for my test drive. Never has buying a car been so easy. I will be coming back for life!

Jose - Lebanon, Pa,

Been doing business with Ladd-Hanford for years. Started out buying Jeeps from them but we recently bought a used Honda for our daughter at a price much lower than any other dealer could match.

Rich - Palmyra, Pa,

"Personal Attention"

Jason,
Thank you for taking the time and making the effort to have my vehicle ready when I arrived.  We love our new Mazda and appreciate your time and personal care.

Andrea -- Lancaster, PA,